Allow change approvers to focus on, and quickly address, what matters most.
IT change needs to “move at the speed of business”. The introduction of DevOps practices, and increased use of DevOps automation, has helped but some changes still need to be approved in a timely manner.
So, even if your organisation benefits from the increased velocity that comes with DevOps, it might still be held back by slow change approvals and the inability of change approvers to do what they need to do as efficiently as possible.
Changes can’t afford to wait on employees spotting change-approval emails within their personal email inboxes and then actioning them.
Not only does this cause unnecessary change delays, but it also increases the likelihood that the corporate emergency change process will need to be invoked.
Your organisation’s change capabilities require a more effective mechanism for change-approval communication and action than email.
Heed is a proactive messaging workflow platform that helps your organisation’s employees efficiently see and approve waiting change approvals, with change communications suitably prioritised within a consolidated message stream. Where necessary, Heed can also push these messages as device-based notifications.
Heed provides an employee with everything they need to process a change approval, from the relevant information for decision-making to an action button. Change approvals that no longer require the employee’s attention are automatically removed from their message stream to avoid unnecessary time-wasting across approval groups.
With Heed, employees respond to incoming change approval communications quickly and in a more informed way, meaning faster change delivery that drives better business operations and outcomes.
A leading, global pharmaceutical firm was struggling with the adverse business impact of both slow
change processing and the abuse of its emergency change approval process.
Emergency approvals reduced by 50%
Change approval times reduced by 80%
Change-related incidents reduced by 85%