CategoriesIT Service Management
BMC Remedy ITSM Change Request Management
BMC Remedy ITSM Change Request Management is a tool used for planning, scheduling, implementing, and tracking changes within an organisation.
Use the BMC Remedy ITSM Change Management Heed integration to increase the speed of change approvals by alerting change approvers and allowing changes to be approved from within notifications.
Ensure change approvals are hard to miss
Users missing approvals in email or chat is a daily problem resulting in stressful chasing. Heed commands users attention to things that need their input
Make change approvals easier to approve
Actionable Notifications encourage action directly from the message.
Reduce the need to chase approvals over the phone
Automated messages become more attention grabbing closer to approval deadline.