CategoriesMajor Incident Management
ServiceNow Major Incident Enhancement
Use the major incident enhancement with Heed to send alerts to relevant user groups.
Automate your ServiceNow models with Heed and increase productivity. Messages from ServiceNow can be sent as actionable Heed notifications to the correct user groups across a variety of devices. Information is shared between Heed and ServiceNow in real time, allowing users to react to alerts within seconds. These alerts can be updated or retracted as each stage of the process in question progresses, preventing users from actioning out-of-date messages and enabling them to work more efficiently.