ServiceNow is a tool used for implementing digital workflows within an organisation. Use the ServiceNow Heed integration to increase the speed of ITSM approvals by alerting ITSM approvers and allowing them to approve from within notifications.
Ensure ITSM approvals are hard to miss
Users missing approvals in email or chat is a daily problem resulting in stressful chasing. Heed commands users attention to things that need their input
Make ITSM approvals easier to approve
Actionable Notifications encourage action directly from the message.
Reduce the need to chase ITSM approvals over the phone
Automated messages become more attention grabbing closer to approval deadline.