Heed

Desktop Alerts – FAQs

Frequently asked questions​

Your Top Questions About Desktop Alerts, Answered

Desktop alerts are pop-up notifications that appear directly on users’ screens, typically used for urgent or important messages. Learn more on our What Are Desktop Alerts? page.

Desktop alerts provide immediate, on-screen notifications that can’t be missed, making them ideal for urgent communications. See more benefits in our desktop alerts overview.

Yes, you can customize the design, message, and delivery settings. Visit our customisation guide to learn how.

Yes, a license is included in all our standard packages. We don’t feature-gate, so you get access to all features without limitations. For more details, visit our pricing page or contact us to discuss your needs.

Yes, we offer a 30 day free trial to help you explore the full functionality of Heed and our desktop alerts. Visit our setup trial page to sign up and get started.

Yes, our lightweight client installation is required. It’s currently supported on both Windows and Mac. For setup instructions, check out our setup guide.

Yes, our desktop alerts are fully compatible with virtual environments.

Yes, we support integration with SSO services, including Microsoft Azure, to streamline authentication and enhance security.

Yes, our client supports automatic updates to ensure you’re always running the latest version with new features and security improvements. For details on enabling auto-updates, visit our setup guide.

You can track user engagement using metrics like acknowledgment rates and message delivery. Learn how to measure success in our effectiveness guide.

Follow best practices to balance the frequency and relevance of alerts. Visit our best practices guide for tips.

Yes, you can use pre-designed templates for IT, HR, and emergency alerts. Access our free desktop alert templates.

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