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Mastering Remote Communication

Mastering Remote Communication

As the effects of the pandemic continues to impact the way we work, remote work has become the norm for many companies. The shift to remote work has created many challenges, particularly in terms of communication. Remote workers can feel isolated, disconnected, and disengaged, leading to lower productivity and morale. Effective communication with remote teams…
5 Mistakes You’re Making When Communicating

5 Mistakes You’re Making When Communicating

As an internal communication professional, effective communication is essential to your success. It is the backbone of any organization, and it’s crucial to building and maintaining positive relationships with your team, colleagues, and superiors. However, despite its importance, communication can often be a tricky thing to master. It’s all too easy to make mistakes, whether…
5 Tips On How To Increase Employee Happiness

5 Tips On How To Increase Employee Happiness

As an internal communication expert, one of your key priorities is likely to be ensuring that your employees are happy and engaged in their work. Employee happiness is important for many reasons. Not only does it have a direct impact on productivity and performance, but it also helps to create a positive and supportive work…
Hot IT Trends – Employee Experience and the Need for Productivity Improvement

Hot IT Trends – Employee Experience and the Need for Productivity Improvement

Hopefully, you haven’t been “living under the proverbial rock” the last few years and have seen the growing interest in, and importance of, employee experience. Or, to be more specific, the need for experience management. You might even have seen the Forrester Research blog, “2022 Will Go Down As The Year Executives Were Forced To…
Enterprise Service Management: Just Part of the Solution for The Challenges of Home Working

Enterprise Service Management: Just Part of the Solution for The Challenges of Home Working

One of the current trends in IT service management (ITSM) is for companies to take their ITSM…
How to Improve IT Support Through Higher Levels of End User Feedback

How to Improve IT Support Through Higher Levels of End User Feedback

Corporate IT support capabilities – whether called an IT help desk, IT service desk, or something else…
How to Improve IT Security Through Better Employee Communications

How to Improve IT Security Through Better Employee Communications

While the global pandemic caused much IT industry talk of the need for digital transformation…
Get Better Business Change Through Faster Change Approvals

Get Better Business Change Through Faster Change Approvals

One of the things that you might hear a lot these days is that “IT change needs to move at the speed of…
Major Incidents Are Expensive – But Better Comms Will Help

Major Incidents Are Expensive – But Better Comms Will Help

ITIL – the body of IT service management (ITSM) best practice guidance – defines an incident as…