Major Incident Management

Not all IT incidents are born equal, with significant incidents having a major detrimental effect on business operations and outcomes. The business cost of these major incidents can be high – from lost operations and revenues, through the costs of corrective work, to the impact on brand and reputation.

Operational Impact

Major IT incidents disrupt business operations, leading to significant operational losses and revenue reduction.

Costly Corrections

Costs associated with rectifying major incidents, including corrective actions and additional work, contribute to financial burdens.

Efficient Incident Management

When speed is of the essence your Major Incident Management cannot afford to rely on email and overloaded inboxes.

Email Limitations for Action

Emails are easily missed and quickly become outdated, limiting the capabilities of those who need to take action.

Key Incident Message Visibility

Employees need to be able to see the most recent, and important, messages when dealing with major incidents.

Enhanced Incident Communication

Heed transforms incident communication, using diverse channels for impactful alerts. Pre-set templates and push notifications enable rapid responses.

Multi-channel Alerts

Heed employs various channels (app, PC, digital signage, SMS) for extensive employee reach during major incidents.

Swift Action

Through pre-set templates and push notifications, Heed accelerates message sharing, enabling effective crisis management.