Messaging Automation Software

Intelligent communication for the enterprise

Provoke action with automated messaging

Heed simplifies and automates traditional message distribution with actionable real-time alerts

TARGETED ALERTS

Distribute targeted alerts to stakeholders, support teams, users and customers. Filter and target communications based on job role, location, activity or preference. Define contact preferences to ensure alerts are immediately received.

ACTIONABLE ALERTS

Inspire users to interact with alerts through intrusive notifications by level of importance. Present users with necessary actions and information to complete an activity within a single alert. Prompt users to action an alert on the go from one central platform.

ACROSS DEVICES

Receive, respond and interact with Heed alerts via the desktop or mobile to ensure users never miss a message on the move. Interact with internal systems using just one-click for up-to-date visibility and increased efficiency.

INTEGRATE WITH THE ENTERPRISE

Connect the systems you live and breath - from a single unified API

Unlock potential from the most common enterprise platforms using 'stateful' communication. Using one of our certified integrations or directly through our APIs.

AUTOMATE COMMUNICATION

Designed for users - Reduce manual communication with simple no-code automation

Drag and drop your own easy-to-build message workflows that dictate message behaviour and direct the flow of communication from existing systems.

ENGAGE THE WORKFORCE

Goodbye missed messages - Hello helpful communication

Prominent 'stateful' messages help Users clarify what is relevant, when it is relevant so they can keep in the loop on all workplace communication.

MEASURED PRODUCTIVITY

Identify and remove communication bottlenecks

Audited messaging with detailed analytics at the click of a button displays accurate data collection of the time and means people have been contacted to improve visibility and productivity.

Building successful user engagement

Extend your communication capabilities across the enterprise with Heed

ITSM
FINANCE
COMPLIANCE
IoT
CORPORATE COMMS
CUSTOMERS

Proven ENTERPRISE RELIABILITY, SECURITY AND PRIVACY

Trust - Your Data, Trust - Your reputation, Trust Heed

GUARANTEED RELIABILITY

High availability guaranteed with scalable, resilient architecture backed by concrete uptime and support SLA's 24x7 365 days of the year for On-Demand and On-Premise deployments.

CERTIFIED SECURITY

Heed is an ISO 27001 certified provider of messaging automation systems. Our cloud platform is hosted within AWS which is upheld by SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

PRIVACY ASSURED

Client privacy is paramount to Heed, regular audits and reviews of internal policies surrounding system access, staff checks and internal procedures are maintained and verified by external ISO auditors.