Provoke action with automated messaging
Heed simplifies and automates traditional message distribution with actionable real-time alerts
Distribute targeted alerts to stakeholders, support teams, users and customers. Filter and target communications based on job role, location, activity or preference. Define contact preferences to ensure alerts are immediately received.
Inspire users to interact with alerts through intrusive notifications by level of importance. Present users with necessary actions and information to complete an activity within a single alert. Prompt users to action an alert on the go from one central platform.
Receive, respond and interact with Heed alerts via the desktop or mobile to ensure users never miss a message on the move. Interact with internal systems using just one-click for up-to-date visibility and increased efficiency.
INTEGRATE WITH THE ENTERPRISE
Connect the systems you live and breath - from a single unified API
Unlock potential from the most common enterprise platforms using 'stateful' communication. Using one of our certified integrations or directly through our APIs.
Designed for users - Reduce manual communication with simple no-code automation
Drag and drop your own easy-to-build message workflows that dictate message behaviour and direct the flow of communication from existing systems.
ENGAGE THE WORKFORCE
Goodbye missed messages - Hello helpful communication
Prominent 'stateful' messages help Users clarify what is relevant, when it is relevant so they can keep in the loop on all workplace communication.
Identify and remove communication bottlenecks
Audited messaging with detailed analytics at the click of a button displays accurate data collection of the time and means people have been contacted to improve visibility and productivity.
Building successful user engagement
Extend your communication capabilities across the enterprise with Heed
Proven ENTERPRISE RELIABILITY, SECURITY AND PRIVACY
Trust - Your Data, Trust - Your reputation, Trust Heed
High availability guaranteed with scalable, resilient architecture backed by concrete uptime and support SLA's 24x7 365 days of the year for On-Demand and On-Premise deployments.
Heed is an ISO 27001 certified provider of messaging automation systems. Our cloud platform is hosted within AWS which is upheld by SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.
Client privacy is paramount to Heed, regular audits and reviews of internal policies surrounding system access, staff checks and internal procedures are maintained and verified by external ISO auditors.