As a Customer Success Manager, help clients maximize their value from Heed Software products by offering expert support and guidance.
About Us:
Heed Software is seeking a Customer Success Manager to ensure our clients get the most value from our products. In this role, you’ll be the voice of the customer, helping them achieve their business objectives using Heed Software solutions.
Key Responsibilities:
- Build and maintain strong, long-lasting customer relationships.
- Provide product onboarding, training, and support.
- Collaborate with sales and product teams to address customer needs and feedback.
- Monitor customer usage and proactively reach out to ensure satisfaction.
Qualifications:
- Experience in customer success or client-facing roles.
- Strong communication and problem-solving skills.
- Ability to manage multiple accounts simultaneously.
- A proactive attitude and passion for customer satisfaction.
Why Join Us? You’ll work directly with our clients and help ensure they achieve success with Heed’s products, all while having opportunities for professional growth.
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