Major Incident Management

Not all incidents are equal. While some can be resolved quietly, a major incident can halt operations, drain revenue, and damage hard-won reputations. For many organisations, the true cost is far greater than the immediate disruption. It’s the long tail of corrective work, brand repair, and customer confidence.

That’s why communication during a crisis isn’t optional. It’s mission-critical. Staff need the right information at the right time, delivered across the right channels, so they can respond quickly and confidently.

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Issues & Answers

Turning challenges into solutions

Operational Impact

A single incident can bring departments to a standstill. Lost productivity, disrupted services, and missed deadlines all add up to significant operational strain.

Costly Corrections

Costs associated with rectifying major incidents, including corrective actions and additional work, contribute to financial burdens.

Operational Impact

A single incident can bring departments to a standstill. Lost productivity, disrupted services, and missed deadlines all add up to significant operational strain.

Costly Corrections

Costs associated with rectifying major incidents, including corrective actions and additional work, contribute to financial burdens.

Email Limitations for Action

Inboxes aren’t built for crisis response. When speed is essential, relying on buried emails means vital updates are delayed, or missed entirely.

Efficient Incident Management

Fast-moving incidents demand fast-moving communication. Heed cuts through the noise and ensures critical updates are seen immediately, not lost in the clutter.

Key Incident Message Visibility

Employees need to be able to see the most recent, and important, messages when dealing with major incidents.

Efficient Incident Management

Fast-moving incidents demand fast-moving communication. Heed cuts through the noise and ensures critical updates are seen immediately, not lost in the clutter.