Internal Communications Platform for Enterprise

An internal communications platform is software that lets an organisation reach every employee from one place, on the screens they actually look at: desktop alerts, scrolling tickers, lock screens, screensavers, digital signage, mobile push, email and surveys. Heed is an all-in-one internal communications platform that targets messages by group and tracks who has read and acknowledged each one.

Email and chat alone leave important updates buried, and communicators cannot tell who has seen them. Heed puts each message where employees are looking, from desktop alert software and digital signage to the Heed mobile app, then shows exactly who has read it. It can run fully on-premises or in a regional cloud, and integrates with Active Directory, SSO and SAML.

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Issues & Answers

Turning challenges into solutions

problem 1

Ineffective Workforce Communication

Businesses often rely on ineffective methods for internal communications with their workforce, such as lengthy emails that go unnoticed or ignored.
problem 2

Managing Employee Email Overload

Employees face a daily deluge of emails, making internal communications harder and adding to information overload. This leads to unnecessary delays and avoidable costs for organisations.
problem 1

Ineffective Workforce Communication

Businesses often rely on ineffective methods for internal communications with their workforce, such as lengthy emails that go unnoticed or ignored.
problem 2

Managing Employee Email Overload

Employees face a daily deluge of emails, making internal communications harder and adding to information overload. This leads to unnecessary delays and avoidable costs for organisations.
problem 3

Improved Information Delivery Needed

Organisations need a smarter, more direct way to share updates, so staff know what matters most, when it matters.
Benefi

Efficiency Boost

Heed’s platform reduces communication overload, enhancing employee focus and productivity.
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Tailored Messaging

Customisable templates tailor messages to your organisation's needs, ensuring clarity and relevance.

Benefi

Efficiency Boost

Heed’s platform reduces communication overload, enhancing employee focus and productivity.
benefit 2

Tailored Messaging

Customisable templates tailor messages to your organisation's needs, ensuring clarity and relevance.

How to choose an internal communications platform

Judge an internal communications platform on six points: whether it reaches employees on every screen they use, whether it proves who read each message, how it targets people, where your data is hosted, what it integrates with, and whether it gathers feedback. Heed is built to meet all six, as the points below show.

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Reach on every screen

Desktop alerts, tickers, lock screens, screensavers, digital signage, mobile push, SMS and email, all managed from one console.

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Acknowledgement tracking

Named, timestamped confirmation of who has read each message, rather than open-rate estimates.

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Directory targeting

Target by department, location or role, with Active Directory, SSO and SAML group sync.

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Secure deployment

True on-premises installation or regional cloud hosting, backed by ISO 27001 certification.

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Integrations

Trigger messages from ServiceNow, Splunk, SCOM and Jira, or through the API.

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Feedback and reporting

Built-in surveys and reporting show what employees have read and what they think.

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Customer Stories

Discover real stories from organisations using Heed to transform their employee communication.
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Transforming Internal Communication Strategy in Healthcare with Heed

Heed's desktop alerts delivered critical notifications to clinical and admin staff, improving message visibility and reducing email reliance.

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Enterprise Major Incident & Monitoring Communications in Banking

Discover how Citi uses Heed's on-premises solution to automate major incident communications, integrate with ServiceNow and Netcool via Kafka, and deliver governed enterprise alerts at scale.

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Willis Towers Watson office

Enterprise Desktop Alerts and ITSM Communication at Global Scale

Discover how Heed delivers enterprise desktop alerts, lock screens, screensavers and automated ITSM communications to employees worldwide.

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FAQ

Common Questions

Got questions about using Heed ? We've answered the most common ones here.

Contact Us

What is an internal communications platform?
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How is Heed different from using email or chat for internal communications?
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Which organisations use Heed as their employee communication platform?
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Can Heed work alongside Microsoft Teams, intranets and email?
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Can an internal communications platform run on-premises?
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Let's have a chat

Talk to us about keeping your employees informed, engaged and inspired - book a call today!

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