Desktop Alerts

Frequently asked questions

Your Top Questions About Desktop Alerts, Answered

What are desktop alerts, and how do they work?

Desktop alerts are pop-up notifications that appear directly on users’ screens, typically used for urgent or important messages. Learn more on our What Are Desktop Alerts? page.

What are the benefits of using desktop alerts over email or SMS notifications?

Desktop alerts provide immediate, on-screen notifications that can’t be missed, making them ideal for urgent communications. See more benefits in our desktop alerts overview.

Can desktop alerts be customized to match my company’s branding?

Yes, you can customize the design, message, and delivery settings. Visit our customisation guide to learn how.

Do I need a license to use desktop alerts for my business?

Yes, a license is included in all our standard packages. We don’t feature-gate, so you get access to all features without limitations. For more details, visit our pricing page or contact us to discuss your needs.

Is there a free version or trial available?

Yes, we offer a 30 day free trial to help you explore the full functionality of Heed and our desktop alerts. Visit our setup trial page to sign up and get started.

Do I need a client or agent installed?

Yes, our lightweight client installation is required. It’s currently supported on both Windows and Mac. For setup instructions, check out our setup guide.

Do you support virtual environments?

Yes, our desktop alerts are fully compatible with virtual environments.

Does the client integrate with SSO services such as Microsoft Azure?

Yes, we support integration with SSO services, including Microsoft Azure, to streamline authentication and enhance security.

Does the client support automatic updates?

Yes, our client supports automatic updates to ensure you’re always running the latest version with new features and security improvements. For details on enabling auto-updates, visit our setup guide.

How do I measure the effectiveness of desktop alerts?

You can track user engagement using metrics like acknowledgment rates and message delivery. Learn how to measure success in our effectiveness guide.

How can I avoid overwhelming users with too many desktop alerts?

Follow best practices to balance the frequency and relevance of alerts. Visit our best practices guide for tips.

Are there templates available for common desktop alert messages?

Yes, you can use pre-designed templates for IT, HR, and emergency alerts. Access our free desktop alert templates.