ServiceNow

Streamline Alerts & Efficiency with Heed + ServiceNow

‍

Heed’s integration with ServiceNow delivers real-time desktop and mobile alerts for Incidents and Change Requests, cutting through email overload, improving visibility, and helping teams respond faster to important changes.

‍

What It Offers & Key Advantages

• Real-Time Incident & Change Notifications
  Get alerts for new Incidents and Change Requests directly on your desktop or mobile so nothing important is overlooked.
• Stateful Desktop Notifications
  Notifications automatically retract when tasks are completed (e.g. an incident resolved or a change approved). If a notification is sent to a group of approvers, once one person acts, the notification is removed from all other desktops to reduce duplication and distraction.
• Improved SLA Compliance
  Critical incidents and approval tasks are pushed more prominently to ensure they are seen and acted upon quickly. This helps teams meet service-level objectives more reliably.
• Proactive Communication & Reduced Helpdesk Load
  When an incident impacts a service or application, affected users receive targeted alerts. This reduces the number of status-call or support inquiries, since users are already informed.
• Actionable Notifications
  Users can respond directly through the alert itself — approve change requests, close incidents, etc. — without having to jump into ServiceNow each time. This accelerates decision-making and minimizes delay.

‍

Who Benefits Most

• Service Desk & Operations Teams who monitor incidents and need to act fast.
• Approval & Change Managers who must ensure that change requests are processed promptly.
• Support / Helpdesk Teams who want to reduce inbound queries by preemptively informing users.
• Stakeholders & Leadership focussed on meeting SLAs, reducing downtime, and maintaining high service quality.

‍

Request a Demo

Discover how Heed’s ServiceNow integration can transform your workflows with smarter alerting and faster response cycles. Request a Demo today to see real-time notifications in action—and learn how you can cut email noise, improve SLA compliance, and empower your teams.

‍