ServiceNow is a leading business workflow platform, for incident management, change approvals, and service requests.
Heed's integration with ServiceNow enhances your existing workflows by delivering real-time desktop and mobile alerts for Incidents and Change Requests. Instead of relying on email notifications that get overlooked, your team receives immediate, actionable alerts exactly when they're needed - cutting through the noise and ensuring nothing critical slips through the cracks.
Get instant alerts for new Incidents and Change Requests directly on your desktop or mobile device. Critical ServiceNow workflows stay visible, so your team can respond immediately rather than discovering issues hours later in their inbox.
Notifications automatically retract when tasks are completed, if an incident is resolved or a change request is approved, the alert disappears from all relevant desktops. For group approvals, once one person takes action, the notification is removed for everyone else, eliminating duplicate work and reducing distraction.
Critical incidents and time-sensitive approval tasks are pushed prominently to ensure they're seen and acted upon quickly. By accelerating awareness and response, Heed helps teams meet service-level objectives more reliably and avoid costly SLA breaches.
When an incident impacts a service or application, affected users receive targeted alerts automatically. This proactive approach reduces the number of status calls or support enquiries, since users are already informed.
Users can respond directly through the alert itself, approve change requests, acknowledge incidents, or update task statuses - without having to open ServiceNow each time. This streamlines ServiceNow workflows and minimizes delays in critical processes.
Service Desk & Operations Teams who monitor incidents around the clock and need immediate visibility when issues arise.
Approval & Change Managers who must ensure change requests move through ServiceNow workflows promptly and without bottlenecks.
Support & Helpdesk Teams who want to reduce inbound queries by keeping users informed proactively.
Stakeholders & Leadership focused on meeting SLAs, reducing downtime and maintaining high service quality across the organization.
Talk to use about keeping your employees informed, engaged and inspired - book a call today!
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