ITRS Geneos Integration | Real-Time Alerts via Heed

Real-Time Geneos Alerts Delivered Directly to the Desktop

When ITRS Geneos detects a performance breach, network anomaly, or critical system event, Heed instantly surfaces that alert on the screens of the right people — as a desktop pop-up, mobile notification, or lock screen message. Alerts appear over open applications and cannot be missed, removing the lag between detection and awareness that email-dependent workflows introduce. Teams in operations, infrastructure, and network reliability can receive targeted, role-specific notifications without having to monitor dashboards continuously.

Why Teams in Financial Services Choose Heed for ITRS Geneos Alerting

Faster Incident Response

When a Geneos alert fires, Heed delivers the notification directly to the responsible engineer's screen within seconds, cutting the time between detection and action and reducing mean time to respond (MTTR) on critical infrastructure events.

Targeted Alerts to the Right People

Heed routes notifications to specific individuals, teams, or Active Directory groups based on alert type or severity — so operations teams receive infrastructure alerts and trading support receive performance alerts, without either being overwhelmed with irrelevant notifications.

Reduced Alert Fatigue

By separating high-priority Geneos alerts into Heed's high-visibility desktop channel, teams can reserve email and chat for lower-priority communication — sharpening attention on critical notifications when it matters most.

Acknowledgement and Audit Trail

Heed captures who has seen and acknowledged each alert with a full timestamp log, creating a verifiable record that critical events were communicated and confirmed — supporting audit requirements and post-incident reviews without additional administrative effort.

Works Across On-Premises and Cloud Environments

Heed supports full on-premises deployment and AWS-hosted regional cloud options, meeting the data residency and network segmentation requirements common in regulated financial services environments — however your infrastructure is hosted.

Acknowledgement Tracking for Critical Infrastructure Events

Heed's acknowledgement feature requires recipients to confirm they have seen and understood a Geneos-triggered alert before it clears. This closes the gap between notification delivery and confirmed awareness, a distinction that matters in major incident management, where assuming an alert was seen is not the same as knowing it was. Acknowledgement data is logged in real time, giving incident commanders and IT managers a live view of who has responded and who has not, enabling faster escalation decisions when critical systems are affected.